Mastering effective and adaptive communication in the workplace is crucial for the sustainability of an organization. On the one hand, engaging and listening in the workplace are key factors for ensuring long-term organizational success by creating opportunities to capture meaningful information for more effective and efficient public service delivery. Through the “Effective Communication in the Workplace” Training Program, the SEC provides its workforce with a toolkit and job aid to empower them in their roles as public servants by fostering a deep understanding of communication. This program will address the unique challenges of communicating across different generations, fostering inclusivity and mutual understanding among diverse age groups, and skillfully help navigate conflicts, break silos, promote robust collaboration, drive productivity, and nurture professional growth. It likewise contributes to achieving a “driven, competency, and customer-centric team of professionals,” as emphasized in the SEC Supervision 2028.