The Customer Centricity Training is meant to get the employees to put the customers front and center in designing and administering policies, operations, systems, and processes pertinent to service provision. The training is also meant to get employees to embrace client-centricity as the ultimate metric for institutional effectiveness.
The Customer Centricity Training aims:
- To get the employees to apply the tenet of client-centricity in form and substance; and
- To get the employees (especially the front liners) to think of ways and means to minimize the incidence of complaints and to address recurring grievances with finality and alacrity.